PetFriends Boarding and Services Agreement

Policies, Procedures, Terms and Conditions

The following sections outline the terms and conditions applicable to all PetFriends services.

1. Owner/Guardian

I represent that I am the owner and/or authorized guardian of my pet and I am fully authorized to enter this agreement.

2. Refusal of Service

I understand PetFriends reserves the right to deny admittance to any pet for any reason, at any time.

3. Pet Requirements

I represent that my pet meets all of the following requirements:

• is four months of age or older,
• is current on his/her required vaccinations, or has a titer test,
• has been in good health for the last 30 days prior to check-in,
• I have completed the Dog Profile,
• my dog will enter and exit the PetFriends facility on a leash, and remain on leash until secured inside fenced dog yards or house.

4. Health

I represent that my pet has not had any contagious illnesses of any kind for 30 days prior to check-in. PetFriends employees are not responsible for diagnoses or detection of illnesses in the pets that are staying at PetFriends. I agree to assume all risk associated with the administration of medication by PetFriends during my pet’s stay. In addition, I acknowledge and am aware that vaccines do not protect against all contagious illnesses that may affect my pet. I hereby agree to indemnify PetFriends, its owners, employees and agents against any claims made against PetFriends, its owners, employees, and agents as a result of my failure to inform PetFriends of any pre-existing medical conditions that my pet may have.

5. Flea and Ticks

I agree that if any fleas or ticks are discovered on my pet during check-in or at any other time while my pet is receiving services at PetFriends, that PetFriends may administer a flea bath at my expense.

6. Veterinarian Care

I agree to allow PetFriends to obtain veterinarian medical treatment for my pet, if, in its sole discretion it appears that, the pet is ill, injured, or exhibits any other behavior that would reasonably suggest that my pet might need medical treatment. Medical treatment may require transportation of my pet to receive care and I hereby authorize such transportation. I grant PetFriends full authority to make decisions involving the medical treatment of my pet during its stay at PetFriends. I agree that I am fully responsible for the cost of any such medical treatment and transportation.

7. Veterinarian Liability

I agree that I am assuming all risk of illness, disease, harm or otherwise to my pet by allowing my pet to participate in services at PetFriends. Furthermore, I agree that I am assuming all risk of the consequences associated with any decisions made by PetFriends, relating to the medical care and transportation of my pet. I agree to be solely financially responsible for any and all veterinarian care of my pet while in the care of PetFriends, or as a result from time spent at PetFriends.

8. Transportation

I agree that if my pet is transported to or from PetFriends by PetFriends and its employees or agents that I agree to hold PetFriends, its owners, employees, or agents harmless in the event of injury or accident during transportation.

9. Dog Daycare

I understand that PetFriends is a partially cage-free facility utilizing playgroups where multiple dogs interact. I understand that dogs play with their mouth and paws, which can result in nicks and scratches on my pet. While PetFriends provides reasonable care and supervision in the playgroups, I understand and agree that PetFriends employees may not notice these nicks or scratches before my pet’s departure and, therefore, unintentionally, I might not be notified.

10. Abandonment Notice

I fully understand and agree that if my pet is not picked up by myself or an authorized representative within 10 calendar days after the day my pet is scheduled to depart, that my pet shall be deemed “abandoned” in accordance with Florida Statute 705.19. I understand if I abandon my pet at PetFriends, PetFriends, in its sole discretion, will try to re-home my pet, or relinquish my pet to a legal shelter of its choice.

11. Photo and Video Release

I agree to allow PetFriends to use my pet’s name and any images or videos taken while he/she is in the care of PetFriends, in any form or format, for use, at any time, in any media, marketing, advertising, illustration, trade or promotional materials.

12. Personal Property

I agree that PetFriends shall not be responsible or liable for any lost, stolen, or damaged personal property belonging either to my dog or me. I also understand and agree that my dog’s collar will be removed in the play area to prevent injury. This includes flea collars.

13. GPS Collars

We strongly recommend that GPS collars are removed prior to entering the facility. Due to playing and exercising, GPS collars may fall off on the premises. PetFriends is not liable for lost property, including GPS collars.

14. Service Fees

I agree to pay for all fees, services, and products with a credit card, cash within 24 hours of receiving my invoice via text or email from each visit at PetFriends, or I give PetFriends permission to charge all fees, services, and products using my credit card information I saved on file. I further agree to pay the cost of any check or debit charges returned or challenged for any reason.

15. Reservations

I understand that confirmed reservations are required for boarding services at PetFriends. I understand there is a three (3) night minimum for all boarding reservations during any Peak/Holiday periods. Some Peak/Holiday periods may only require a 2-night minimum. For these dates, please contact PetFriends directly. For longer stays, periodic payments with a card saved on file may be required.

16. Cancellations

Non-holiday/non-peak policy: I understand that all confirmed reservations for NON-HOLIDAY/NON-PEAK DAYS must be cancelled at least three (3) days prior to my pet’s reserved arrival date. I further understand that a cancellation made within three (3) days of my pet’s arrival date, or a no-show will result in my credit card on file being charged $50.

Holiday/Peak day policy: I understand that all confirmed reservations for HOLIDAY/PEAK DAYS must be cancelled at least three (3) days prior to my pet’s reserved arrival date. I understand that cancellation made within three (3) days of my pet’s reserved arrival date, or a no show, will result in a $100 charge to my credit card on file.

17. Check-in & Check-out Times

I understand that checking in before 8:00 A.M. incurs an additional fee of $20.00 (prices subject to change without notice). Check-out time is 11:00 A.M. I understand checking my pet out after 11:00 A.M. will begin normal daycare rate, of Drop-Off Play Day until 6:00 P.M., and $80.00 charge until 8:00 P.M. I also understand that checking out after 8:00 P.M. is not permitted.

18. Early Departure

Regardless of reason, once a pet’s stay has begun, I understand that I am responsible for payment of all days reserved, regardless of picking my pet up prior to the scheduled departure date.

19. Resort Policies

I acknowledge that I have received, reviewed and signed a copy of PetFriends’ “Policies.” I hereby agree to be fully bound by all the terms and conditions of PetFriends’ “Policies.”

20. Duty to Disclose

I represent that I have disclosed and shall continue to disclose, any and all medical conditions or any other conditions, including, but not limited to, personality concerns or behaviors that may affect, limit, or prevent my pet’s ability to participate in services provided by PetFriends. I understand that PetFriends is relying on and will rely on those representations to provide a safe environment for both humans and animals.

21. Controversy or Claim

I agree that any controversy or claim arising out of, or relating to this contract, or breach thereof, or as the result of any claim or controversy including the alleged negligence by any party to this contract, shall be settled by arbitration in accordance with the rules of the American Arbitration Association. I further agree that judgment upon award rendered by an arbitrator may be entered in any Court having jurisdiction thereof and the arbitrator shall, as part of his award to the prevailing party, include the cost of such arbitrations and reasonable attorney’s fee of the prevailing party.

22. Waiver, Release and Indemnification

I release, waive, discharge, indemnify and agree to hold PetFriends, its owners, employees and agents harmless for any and all manner of damages, injury, claims, loss, liabilities, costs or expenses, attorney’s fees, causes of action or suit, whatsoever in law or equity, arising out of or related to the services provided by PetFriends, its owners, employees or agents including without limitation:

• any inaccuracy in any statement made by myself or information provided by me to PetFriends,
• my pet, including but not limited to destruction of property, dog bites, injury, and transmission of disease, and
• any action by myself that is in breach of the terms of this agreement.

23. Sole Agreement

This writing represents the sole agreement between PetFriends and the Owner/Guardian.

24. Affirmation

Each time I bring my pet into PetFriends, I am re-affirming the terms of this agreement, including updated claims, and the truthfulness and accuracy of all the statements I have made in this agreement.